Terms and Conditions – FIL Alpin

Last Updated: July 24th, 2026

Please read these Terms and Conditions (“Terms”) carefully before using the booking services offered on the FILAlpin.ch and FILAlpin.com websites (the “Service”) and participating in any snowsport activities.

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By making a booking, you agree to be bound by these Terms.

Your use of our Service is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Please review our Privacy Policy to understand our practices.

 

  1. Definition of Roles and Parties

“FIL Alpin” refers to the brand and trading style which markets snowsport activities and acts as a booking and payment agent.

The “Partner Snowsport School” or “Partner Snowsport Instructor” refers to the local, independent, and fully licensed snowsport school entity or individual professional that is regulated, authorised, and insured to operate and supervise all snowsport lessons, guided tours, and other on-snow activities.

The “Client” refers to any person or persons making a booking through the Service.

Activities are marketed to the general public by “FIL Alpin”. All on-snow activities are exclusively operated by the Partner Snowsport School or Partner Snowsport Instructor, which operates under a formal partnership agreement with “FIL Alpin”.

Activities are marketed to the general public by “FIL Alpin” is not a snowsport school and does not directly employ snowsport instructors or operate snowsport activities. The Service functions exclusively as a technology platform and agent that facilitates the booking of services rendered by the independent Partner Snowsport School or Partner Snowsport Instructor.

“FIL Alpin” does not organise, direct, supervise, control or manage the professional activities of any Partner Snowsport School or Partner Snowsport Instructor and assumes no responsibility for the planning or execution of any Snowsport Activity. Without limitation, FIL Alpin does not determine or influence the content or methodology of instruction, route selection, terrain selection, weather or avalanche assessments, equipment selection, safety decisions, risk management or any other operational aspect of a Snowsport Activity. All such decisions are made independently by the Partner Snowsport School or Partner Snowsport Instructor in accordance with applicable federal, cantonal and local laws, professional standards and the Partner’s own legal obligations.

You acknowledge and agree that FIL Alpin is a technology platform that enables You (The “Client”) to request and conclude booking transactions in respect to on-snow activities and related services listed on the Site and, consequently that FIL Alpin is not itself a party to any booking transaction and disclaims all liability arising from or related to any such transactions to the fullest extent permitted by law. The role of FIL Alpin is solely to facilitate the availability of the Site and the Booking, acting as a payment agent for and on behalf of our partner(s). We do not purchase, sell, provide, control or manage in our own name for the provision of any activity listed on the Site nor related services including, but not limited to, on-snow activities and transportation. We, as FIL Alpin, are not supplying and cannot supply such activities or services to Clients.

 

  1. Booking and Payment

2.1. To secure a booking for a snowsport lesson, guided tour, or any other activity, the Client must complete the booking process through the Service.

2.2. All prices are quoted in Swiss Francs (CHF) unless otherwise stated.

2.3. The amount paid online at the time of booking is non-refundable and is processed by FIL Alpin acting strictly in its capacity as a limited payment collection agent for and on behalf of the Partner. This payment settles the Client’s booking deposit or full activity price owed to the Partner and includes FIL Alpin’s administrative, technology, and booking agent service fees.

2.4. Disclosure of Executing Partner (Anbieter) – In accordance with Swiss agency law (Art. 32 of the Swiss Code of Obligations / OR), FIL Alpin operates solely as a disclosed booking agent. While snowsport activities are presented under the unified FIL Alpin brand identity on the public Site, the Client acknowledges and agrees that the transaction at checkout constitutes a binding booking mandate and authorisation for FIL Alpin to match and assign a qualified Partner. The direct contract for the snowsport activity between the Client and the actual service provider (Anbieter) is formally concluded upon confirmation and assignment of the Partner. The timeframe for confirming and disclosing the assigned Partner may vary depending on operational factors (e.g., availability, language preferences, custom itinerary requirements, or guest special needs). The Client will receive a final booking confirmation email or message—acting as a digital voucher—containing the details of the Partner organising, executing, and supervising the booked activity once confirmed. If no qualified Partner can be assigned to fulfill the mandate, the request shall be cancelled and all funds collected by FIL Alpin in its capacity as payment agent shall be refunded in full.

 

  1. Cancellations

3.1. Cancellation by the Client: The online payment is non-refundable, therefore no refunds will be issued for cancellations made by the Client for any reason, including but not limited to, change of plans, personal injury, or illness prior to the activity. We strongly recommend that all Clients purchase comprehensive travel and cancellation insurance. If the activity was not paid in full and cancelled less than 7 days prior to the start time, the Client remains liable for the full payment of the activity at the agreed price. We always recommend to buy appropriate cancellation insurance and do provide confirmations for your insurer on request.

3.2. Cancellation by the Partner: In the unlikely event that the activity must be cancelled due to unforeseen circumstances, such as extreme weather conditions where all ski lifts in the designated area are closed, instructor illness, or other safety concerns, the Client will be offered one of the following: a) The opportunity to reschedule the activity to a mutually convenient date and time. b) A credit note for the value of the activity, valid for 12 months to be used on FIL Alpin’s platform.

3.3. Unmatched Requests and Unconfirmed Bookings by the Platform: In its capacity as a technology and matchmaking platform, FIL Alpin reserves the right to decline, cancel, or leave unconfirmed any booking request if it is unable to match the Client with a suitable, fully licensed Partner. This may occur due to operational variables that are not technically feasible to display live on the Site, including but not limited to fluctuating real-time instructor availability during peak periods, specific resort location constraints, language matching requirements, custom itinerary complexities, or specialised client needs. In the event a booking request cannot be matched or confirmed by FIL Alpin, the Client will be notified promptly, and any pre-authorized or collected funds for that request will be fully refunded or released. The Client acknowledges that an unconfirmed or declined request creates no operational liability, performance duty, or penalty on the part of FIL Alpin or any Partner.

3.4. No-Shows: If the Client fails to arrive at the agreed-upon meeting point at the scheduled time, the lesson or tour will be considered a “no-show,” and no refund or credit will be provided. If the activity was not paid in full prior to the start time, the Client remains liable for the full payment of the activity at the agreed price.

 

  1. Client Obligations

4.1. The Client is responsible for ensuring they have adequate and valid insurance coverage for the activity being undertaken, including but not limited to, winter sports insurance that covers mountain rescue, medical expenses, and third-party liability.

4.2. The Client must ensure they are in suitable physical condition to participate in the booked activity. Any medical conditions or concerns must be communicated at the time of booking.

4.3. The Client must have appropriate and safe snowsport equipment (skis, snowboard boots, poles) and clothing for the prevailing mountain conditions. Helmets are strongly recommended. For off-piste activities, a beacon, shovel, probe and backpack are required for participation.

4.4. The Client agrees to follow the instructions of the snowsport instructor or guide from the Partner Snowsport School or Partner Snowsport Instructor at all times. The instructor reserves the right to terminate a lesson or tour if a Client’s behavior is deemed unsafe or disruptive to the group, with no refund provided.

 

  1. Liability and Insurance

5.1. Snowsport and other winter sports are inherently dangerous activities. Participation is at the Client’s own risk.

5.2. The Partner Snowsport School or Partner Snowsport Instructor warrants that it is fully licensed and insured in compliance with Swiss Federal Law (Bundesgesetz über das Bergführerwesen und Anbieten weiterer Risikoaktivitäten / RiskA) and applicable Cantonal legislation (Gesetz über das Berg- und Schneesportwesen / GBS). “FIL Alpin” acts solely as a digital marketing platform and payment collection agent and assumes no liability for any accidents, injuries, losses, route decisions, weather assessments, or damages occurring during on-snow activities organised, supervised and operated exclusively by the Partner.

5.3. “FIL Alpin” is not responsible for any loss or damage to the Client’s personal property during the activity.

 

  1. Intellectual Property Rights: Copyright and Trademark

6.1. Ownership of Content and Trademarks: All content, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, available on the “FIL Alpin” website and any accompanying materials (“Content”) is the property of “FIL Alpin” or its content suppliers and is protected by international copyright laws.

The name “FIL Alpin”, its logo, and any other trademarks, service marks, graphics, and logos used in connection with the service are trademarks or registered trademarks of “FIL Alpin” or its licensors. All other trademarks not owned by “FIL Alpin” that appear on the service are the property of their respective owners.

6.2. Restrictions on Use: Your use of the “FIL Alpin” service and its Content is for personal and non-commercial use only. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal use of the service. Any unauthorized use of the Content or the “FIL Alpin” trademarks is strictly prohibited. You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purpose the “FIL Alpin” service or any of its Content without express written consent from “FIL Alpin”.
  • Use any “FIL Alpin” trademark, logo, or other proprietary information, including the images found on the service, the content of any text or the layout/design of any page, without our express written consent.
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the service or its Content.
  • Remove any copyright, trademark, or other proprietary rights notices contained in or on the “FIL Alpin” service.

6.3. User-Generated Content: In the event that users are permitted to post content on the “FIL Alpin” platform, you grant “FIL Alpin” a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify “FIL Alpin” for all claims resulting from content you supply.

6.4. Infringement Notification: “FIL Alpin” respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide us with the following information:

  • A description of the copyrighted work or other intellectual property that you claim has been infringed.
  • A description of where the material that you claim is infringing is located on the site.
  • Your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
  1. General Provisions

7.1. These Terms and Conditions shall be governed and construed in accordance with the applicable law.

7.2. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page.

 

Contact Us

If you have any questions about these Terms and Conditions, please contact us via our contact page.