Privacy Policy – FIL Alpin

Last Updated: November 17, 2025


  1. Our Commitment to Your Privacy

Welcome to FIL Alpin. This policy explains how we collect, use, and protect your personal data when you use our websites, FILAlpin.ch and FILAlpin.com (the “Service”).

We are committed to protecting your privacy in compliance with the Swiss Federal Act on Data Protection (FADP) and the UK Data Protection Act 2018 (UK DPA 2018). For data protection law, FIL Alpin is the data controller.

 

  1. What We Collect

We may collect and process the following types of personal data:

  • Contact Details: Your name, email address, and phone number.
  • Booking Details: Information for your activity, such as dates, group size, skill levels, and any special requests.
  • Communications: Records of our emails and messages with you.
  • Technical Data: Basic website traffic data (like IP address and browser type), collected via cookies to help our site function.
 
  1. How We Use Your Data

We use your data for specific, legitimate purposes, including, but limited to:

  • To Provide Our Service: To manage your booking and communicate with you about your activity. (Legal basis: Performance of a contract)
  • To Facilitate Your Activity: We share necessary booking details (e.g., your name, contact number) with the independent Partner Ski School or Instructor who will run your activity. (Legal basis: Performance of a contract)
  • To Respond to You: To answer your questions and provide customer service. (Legal basis: Legitimate interest)
  • To Improve Our Site: To understand how our website is used so we can make it better. (Legal basis: Legitimate interest)
 
  1. Data Sharing

“FIL Alpin” functions as a technology platform and booking agent. To fulfill your booking, we must share relevant personal data with the end-service provider.

  • We will share your name, contact details, and activity-specific information with the specific Partner Ski School or Partner Ski Instructor who will operate your activity. We only share the information necessary for them to conduct the lesson or tour safely and effectively.
  • Your data may be processed in countries outside of Switzerland, the EEA or the UK. We ensure all data transfers are lawful and secure.
  • We do not sell, rent, or trade your personal data with any other third parties for marketing purposes. We may use for marketing purposes where consent has been provided.
 
  1. Data Security & Retention
  • We use appropriate technical and organizational measures to secure your data and prevent unauthorized access.
  • We keep your data only for as long as necessary to fulfil the purposes we collected it for, or as required by law (e.g., for accounting).
 
  1. Your Data Protection Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Ask us to correct any inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request that we delete your data (under certain conditions).
  • Restrict Processing: Ask us to limit how we use your data (under certain conditions).
  • Object: Object to us processing your data (under certain conditions).

To exercise any of these rights, please contact us at privacy@filalpin.com.

 

  1. Cookies

Our website uses essential cookies to function. 

 

  1. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page.

 

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

  • Data Controller: FIL Alpin
  • Email: privacy@filalpin.com